Shipping & Returns Policy

Last Updated: July 2026

St Mary's Hardware & Accessories ("we", "our", or "us") operates stmaryshardware.com.

By placing an order through our website, you agree to the terms outlined below. These terms are designed to provide clear information about our shipping, returns, and order processes.

1. General

All orders are subject to product availability. While we make every effort to keep our inventory accurate, occasional stock discrepancies may occur.

If an item becomes unavailable after your order has been placed, we will:

  • Dispatch any available items from your order
  • Contact you regarding the unavailable product
  • Offer the option to wait for restocking or receive a full refund for the unavailable item

2. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, product size, and order weight.

All applicable shipping charges are displayed before your purchase is completed.

3. Returns & Refunds

3.1 Change of Mind

We accept returns for change of mind under the following conditions:

  • Return requests must be submitted within 30 days of delivery.
  • Items must be unused, in their original packaging, and in resalable condition.

Customers are responsible for return shipping costs unless otherwise required by law.

Once the returned item has been received and inspected, eligible refunds will be issued to the original payment method.

Original shipping charges are non-refundable.

3.2 Warranty Returns

We honour valid warranty claims submitted within 90 days of delivery where applicable.

Customers may initially be responsible for return shipping costs. If the warranty claim is approved, reasonable return shipping costs may be reimbursed.

Following inspection, customers may receive:

  • A replacement product
  • Store credit
  • A refund (where appropriate)

Warranty claims are typically processed within 7 business days after the returned item has been received.

4. Delivery Terms

4.1 Delivery Times (United Kingdom)

We proudly ship throughout the United Kingdom.

Handling Time: 1–3 business days

Economy Shipping: 5–8 business days (Free)

Standard Shipping: 3–4 business days (£15)

Delivery estimates begin once your order has been dispatched.

4.2 Dispatch Time

Orders are normally dispatched within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday to Friday, excluding public holidays.

4.3 Change of Delivery Address

Delivery address changes can be requested before an order has been dispatched.

After dispatch, address changes may no longer be possible.

4.4 Out of Stock Items

If part of your order becomes unavailable:

  • Available items may be shipped immediately.
  • Remaining items will be dispatched once available.
  • Alternatively, you may choose a refund for unavailable products.

4.5 Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will assist you in investigating the shipment.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking updates are provided by the shipping carrier.

6. Damaged Deliveries

If your parcel arrives damaged:

  • Refuse delivery where possible.
  • Contact us as soon as possible.

If damage is discovered after delivery, please notify us promptly and include photographs where possible.

7. Shipping Protection

We work with trusted shipping providers to ensure your order arrives safely.

7.1 Damaged Items

Where shipping damage is confirmed, we will provide either:

  • A replacement item

or

  • A refund, where appropriate.

7.2 Lost Shipments

If a shipment is confirmed lost by the courier, we will provide either:

  • A replacement item

or

  • A full refund.

8. Order Cancellations

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellations are no longer possible and our standard returns policy will apply.

9. Contact Us

If you have any questions regarding your order, shipping, or returns, please contact us:

St Mary's Hardware & Accessories

Business Address:
46 Queen St
St Marys NSW 2760
Australia

Shipping Destination:
United Kingdom

Phone: +61 2 9673 5488

Email: support@stmaryshardware.com

Website: stmaryshardware.com