FAQ

1. Where do you ship?

We currently ship to customers throughout the United Kingdom. Shipping options and estimated delivery times are displayed during checkout.

2. How long will my order take to arrive?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

Economy Shipping: 5–8 business days (Free)
Standard Shipping: 3–4 business days (£15)

3. How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. You can also use our Track Your Order page.

4. Can I cancel or change my order?

If your order has not yet been dispatched, please contact us as soon as possible. Once an order has shipped, changes or cancellations may no longer be possible.

5. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Please see our Shipping & Returns Policy for full details.

6. What payment methods do you accept?

We accept secure payments through:

Visa
Mastercard
American Express
Maestro
Apple Pay
Google Pay
Shop Pay
UnionPay
Diners Club
Discover

Available payment methods may vary depending on your location.

7. Are payments secure?

Yes. All payments are processed through trusted payment providers using secure SSL encryption. We do not store your complete payment card details.

8. What should I do if my item arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the item and packaging. We'll work quickly to resolve the issue.

9. What if I receive the wrong item?

If you receive an incorrect product, please contact our customer support team within a reasonable time after delivery. We'll arrange a suitable solution.

10. How can I contact customer support?

You can reach our customer support team using the details below:

Email: support@stmaryshardware.com

Phone: +61 2 9673 5488

We aim to respond to all enquiries within 1 business day.

11. Do you offer warranty coverage?

Where applicable, eligible products are covered by the manufacturer's warranty. Please contact us if you require assistance with a warranty claim.

12. Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect billing information, bank security checks, payment provider restrictions, or technical issues. If this happens, please contact your bank or try another payment method.

13. Do you ship internationally?

At this time, we ship only to customers within the United Kingdom.

14. Can I change my delivery address?

If your order has not been dispatched, we may be able to update your delivery address. Please contact us as soon as possible after placing your order.

15. How do I contact you?

St Mary's Hardware & Accessories

46 Queen St
St Marys NSW 2760
Australia

Shipping Destination: United Kingdom